Business Expert Claude

Crisis communication response

Template pro rychlou a efektivní komunikaci během krize.

Prompt text

Délka: Střední
Vytvoř crisis communication response pro [TYP KRIZE - např. data breach, product recall, PR incident]. Severity: [LOW/MEDIUM/HIGH/CRITICAL].

**Immediate Response (first 2 hours):**

**Internal Communication:**
- Team notification
- Key stakeholders brief
- Response team assembly

**External Communication:**

**Statement Template:**
1. **Acknowledgement** - recognize the issue
2. **Facts** - what happened (known info only)
3. **Action** - what we're doing
4. **Empathy** - acknowledge impact
5. **Next Steps** - what's next, when updates
6. **Contact** - how to reach us

**Channels:**
- Website banner/page
- Social media post
- Email to customers
- Press statement

**FAQs:**
10 anticipated questions + answers

**Follow-up Plan:**
- Update frequency
- Resolution timeline
- Transparency measures

**Post-Crisis:**
- Lessons learned
- Reputation recovery

Company: [COMPANY]. Industry: [INDUSTRY]. Stakeholders: [STAKEHOLDERS].
Interaktivní tvůrce

Příklad použití

Vstup:

Vytvoř crisis communication pro data breach v SaaS company (unauthorized access, 5000 customers affected). Severity: HIGH.

Výstup:

Crisis protocol: Internal (immediate team notification, legal consult, tech team assessing impact), External statement addressing breach (acknowledge security incident, facts on what data accessed/not accessed, actions taken - forced password resets, security audit, notified authorities, empathy for concern, daily updates, dedicated support email), FAQ (10 Q&A on safety, liability, next steps), multi-channel deployment (website alert, email to all customers, Twitter/LinkedIn posts, press release), follow-up plan (daily updates for week 1, security improvements roadmap), post-crisis (incident report, enhanced security communication, trust rebuilding campaign).

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